Privacy Policy

The short version

We use Google Analytics to see how people use the site - but only if you say yes to the cookie banner. Other than that, we only get information you choose to give us, like through the contact form or an email, and we only use it to reply to you. Two outside services are involved: Google Analytics, only after you accept, and SendGrid, which delivers what you send through the contact form.

What we collect

• Analytics - only if you accept. Click "Accept" and Google Analytics starts tracking basic stuff like which pages get visited and what kind of device you're on. Click "Essential only" and it stays off. You can change your mind anytime by clearing your browser's cookies for this site.
• The contact form. When you submit the "Start a project" form, the name, email address and message you typed are sent to our server and delivered to info@knackhook.com. We use SendGrid, an email service run by Twilio, to deliver that message, so it passes through their systems on the way to our inbox. We keep the resulting email for as long as the enquiry is relevant. If you would rather not use the form, emailing us directly reaches the same place.
• Job applications. If you apply for a role by email, we keep your application on file while we're considering it, and afterward if you're hired.
• Emails. If you email us, we keep that conversation around for as long as it's relevant.

What we don't collect

We don't use ad trackers, sell your data, or track you across other sites. Ever.

How long we keep it

Analytics data follows Google's standard retention for GA4. Emails stick around only as long as they're relevant - usually a few years at most, unless we're legally required to keep them longer.

Your rights

Want to know what we have on you, fix it, or delete it? Just email info@knackhook.com and we'll sort it out. You can also turn off analytics anytime by clearing your cookies for this site.

Changes to this policy

If anything here changes, we'll update this page and the date at the top.

Contact

Questions? Email info@knackhook.com or reach either office below.